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BOOKINGS

Booking Terms In order to give us ample time to prepare for your party, all party bookings have to be confirmed at least four (4) weeks prior to the event date, subject to availability on that day. Full payment is required upon confirmation to secure your booking. For any special requests, please drop us an email at hello@sprinkieparties.com

Booking Your Sprinkie Party Online To make a booking for your Sprinkie Party online, simple select one of our packages and key in the required fields. Choose from one of the available date and time slots using our calender. Slots that have already been booked will be listed as unavailable. Do also select from one of our amazing Sprinkie themes for your party. The list of themes that we offer and their related mood boards can be found here. Once you have confirmed all the details that you’ve keyed in, click on the ‘Book Now’ button! You will then see your Sprinkie’s Package in your Shopping Cart. Kindly proceed to checkout and make payment as instructed.

Time Slots Our slots are booked on a first-come-first-serve basis. Each slot is for a maximum time period of 3 hours, after which additional hours are chargeable. We currently offer 3 time slots daily:

12:00PM – 3:00PM 3:00PM – 6:00PM 6:00PM – 9:00PM

Other Timings Should you have another preferred timing in mind, do let us know and we will try our best to accommodate to it – as long as it’s within the stipulated 4 hour time frame and does not clash with any of our existing bookings on that day. For special time requests, please drop us an email at hello@sprinkieparties.com

Additional Hours Should you require a time extension, kindly note that every additional hour is chargeable at $60 per hour. For more information, please drop us an email at hello@sprinkieparties.com

Additional Party Guests Most of our packages are catered for 30 guests. Additional charges apply for every additional 10 guests, depending on which package you choose.

Custom Themes If you’d like a theme that is not within the range that we currently offer, we would be happy to accommodate to your request at a customisation fee on top of the package price. This amount will be used to conceptualise, source, prepare and put together all required material, supplies and decorations that we do not already have. The additional customisation fees can be found below:

Table Decor Packages: + $250.00 on top of the package price Dessert Table Packages: + $250.00 on top of the package price All-In-One Party Packages: + $350.00 on top of the package price

* Kindly note that custom colour / character / requests (even if you select a theme that we offer) falls under the custom themes category.

We are unable to accept bookings for custom themes online. Please drop us an email at hello@sprinkieparties.com with details of your request and a member of our team will assist you further.

Surcharges Outdoor Venues A surcharge of $50 applies for setups at outdoor venues as additional effort and resources are required to get the setup in place due to the unpredictable weather conditions.

Special Venues A surcharge of $50.00 applies for setups in offshore areas (Sentosa and Jurong Island) and Marina Bay Sands to cover the various entry and parking fees.

Venues Without Lift Access All setups are to be done on ground floor or lift landing levels. A surcharge of $50.00 applies for setups without lift access (Maximum of 2 floors)

Public Holidays A surcharge of $50.00 applies for all setups that fall on a Singapore listed Public Holiday. Please refer here for a calendar of Singapore Public Holidays.

Early Setup / Late Teardown Surcharge A $50.00 surcharge applies for all setups required before 10:00AM and all teardowns required after 10:00PM.

Last Minute Bookings A late booking surcharge applies for all bookings submitted less than 4 weeks away from the event date. The rates that apply are as follows:

< 4 Weeks: Any booking made less than twenty-eight (28) days prior to the event is subjected to a 10% surcharge of the total charges. < 3 Weeks: Any booking made less than twenty-one (21) days prior to the event is subjected to a 20% surcharge of the total charges. < 2 Weeks: Any booking made less than fourteen (14) days prior to the event is subjected to a 30% surcharge of the total charges.

The reason for the late booking surcharge is because we would have to order material & supplies at a much higher cost due to the short lead time given. In addition to that, our team would have to work doubly hard in order to ensure all the preparation that is required for your party is done on time!

In the event that you need to make a last minute booking, please contact us directly via email at hello@sprinkieparties.com and a member of our team will assist you further.

PAYMENT

Currency All prices quoted on our website are in Singapore Dollars (SGD).

Payment Methods Available We accept payment via PayLah, PayNow, Internet Banking, PayPal, Visa and MasterCard. Kindly note that only paid bookings are confirmed bookings and full payment is required secure your booking at least three (3) weeks before your event date.

Internet Banking / ATM Transfers Please make all payment transfers to DBS Current Account 003-937407-0. All payments are to be made and notified of within 12 hours from submission of your booking. Your booking will automatically be cancelled if it is left unpaid or unaccounted for within the time frame given.

PayLah! / PayNow Please make all payment transfers to 9620 8740. All payments are to be made and notified of within 12 hours from submission of your booking. Your booking will automatically be cancelled if it is left unpaid or unaccounted for within the time frame given.

Payment Notification All payments made through local Internet Banking services are to be notified to us here. Alternatively, you may also drop us an email at payments@sprinkieparties.com. Please remember to include the following information in your email:

Your First Name & Last Name Your Account Number Your iBanking Nickname Your Booking / Order Number Amount Transferred Transaction Reference Date & Time of Transaction

Upon succesful receipt of your payment, we will proceed to confirm your booking and you will be notified of your booking status via email.

Visa / MasterCard To make online payment via your Visa or MasterCard, please select PayPal as your payment method. Upon submission of your order you will be redirected to the PayPal checkout page. Please select the option that says, ‘Pay with my credit or debit card’ and key in the required information as prompted. Please check and ensure that all information is corrected before clicking on the ‘Pay’ button. Upon succesful receipt of your payment, we will proceed to confirm your booking and you will be notified of your booking status via email.

Kindly note that there is a 7% admin fee for all payments made via Visa / MasterCard.

PayPal If you already have a PayPal account, please select PayPal as your payment method. You will then be redirected to the PayPal checkout page. Please select the option that says, ‘Pay with a PayPal account’ and key in your PayPal email address and password as prompted. Once you have logged in and your information has successfully been authenticated, please review all the payment information before clicking on the ‘Pay Now’ button. Upon successful receipt of your payment notification, we will proceed to process your booking and you will be notified of your booking status via email.

Kindly note that there is a 7% admin fee for all payments made via PayPal.

Should you need to make a manual payment to our PayPal account, please direct all payments to payments@sprinkieparties.com.

CONFIRMATION OF BOOKING

Once you have submitted your booking and we’ve received your payment, a confirmation email will be sent out to your registered email address. Should any inFrom there, a member of the Sprinkie’s team will be in touch with you either via email or your mobile should we require any additional information regarding your celebration. fabA final confirmation email will be sent to you on the week of your event with detailed information on setup and teardown timings and your point of contact on that day.

POINTS TO NOTE

Setup & Teardown Setup will be done 1.5 hours before the start of your timeslot whilst teardown takes 15 minutes and will be carried out at the end of your time slot.

Refundable Security Deposit Upon completion of your setup, you are required to inspect the event and decor items and sign an acknowledgment form. A refundable cash security deposit of $150.00 will be collected on the event date when setup is completed and will be returned to you during teardown once we’ve confirmed that all event and decor items on loan are returned without any losses or damages, and in the same state as when handover was done.

Lost or Damages to Decor Items Should any decor item on loan become lost or damaged, please let us know immediately during teardown. Your security deposit will be forfeited and you will be liable for reimbursing us for the full cost of replacement, based on the current retail value of the said item.  The replacement fees for the lost or damaged items are payable within three (3) days from the event date.

Event Celebrant Each setup is restricted to one celebrant with the exception of twins celebration the same birthday.

Last Minute Changes All final changes to your party booking have to be sent in to us three (3) weeks before your event date. It is the responsibility of the customer to notify us of any changes in a timely manner. Changes proposed less than three (3) weeks are subject to a surcharge. In the event that you need to make a last minute change, please contact us directly via email at hello@sprinkieparties.com

Cancellations We regret to inform you that any cancellation is subjected to 100% of your booking charges. In the unfortunate event that you need to make a last minute cancellation, please contact us directly via email at hello@sprinkieparties.com

Disclaimer Sprinkie Parties reserves the right to change any listed terms & conditions, with or without prior notice.

Sprinkie Parties will not be held liable in any way for the security of the event, or damages or any losses or injuries that may occur during the event.

Sprinkie Parties reserves the right to change our vendors and suppliers without notice to the client to cater to operational or logistic requirements.

Sprinkie Parties may make referrals, but the final selection of external vendors is the responsibility of the customer. We will not be held liable in any way for any actions or non-performance on the part of any vendors or their parties.